Refund policy

Oops! Not in love with what you got? Just shoot us an email at hello@creatables.co.nz, and let's make it right. If we're on the same page, we’ll zip a return shipping label your way along with easy-peasy instructions on where and how to send your package back. Just remember, we need to chat first – unannounced returns are a no-go.

Quality is our middle name
We're all about the feels-good, looks-good kind of quality. Got a frown on your face when looking at your product? Reach out to us through your favorite way to chat, and we’ll be there to turn that frown upside down.

Whoops and mishaps
Check out your goodies as soon as they arrive! If you spot something amiss – maybe a sneaky defect or the wrong item – give us a holler right away. We’re here to fix up any boo-boos and get you back to smiling in no time.